Effective Date: June 5, 2026
Last Updated: June 5, 2026
Welcome to Support Bridge Limited UK (“Support Bridge”, “we”, “us”, or “our”). We are a premium healthcare recruitment agency operating via our website framework (supportbridge.co.uk). We are dedicated to matching qualified and compassionate healthcare professionals with care homes, mental health services, hospitals, and specialist care providers across the United Kingdom.
This comprehensive document contains both our Privacy Policy (how we manage and secure data under UK GDPR) and our Terms of Use (how you may legally interact with our platform and services).
Part 1: Privacy Policy (GDPR Compliant)
At Support Bridge, we believe in complete transparency, safeguarding, and strict compliance. This policy outlines how candidate and client data is handled, stored, and protected.
1. Information We Collect
We collect data from two distinct groups to provide our recruitment services:
- For Job Seekers / Candidates: Full name, email address, phone number, current location, role preferences, experience levels, availability, and shift type metrics. During screening, we also collect vetting documents, including Enhanced DBS check statuses, Right-to-Work in the UK verifications, professional references, and mandatory training certificates.
- For Employers / Clients: Organisation name, contact person details (Manager/HR), public email address, phone numbers, service types, location of services, specific staff quantity requests, and shift parameters.
2. Legal Basis and How We Use Your Data
Under the UK General Data Protection Regulation (UK GDPR), we process your information because it is necessary for the performance of a contract, to meet regulatory care sector compliance requirements, or because we have a legitimate interest in executing staffing matching. We use this data to:
- Verify your professional identity and safety screening benchmarks.
- Match qualified candidates to staffing request profiles submitted by care providers.
- Process weekly payroll parameters and schedule bookings.
- Communicate shift allocations and respond promptly within 24 hours to enquiries.
3. Data Retention and Safeguarding
- Security: We maintain advanced technological and operational firewalls to protect candidate data from unauthorised access, loss, or alteration.
- Retention: Candidate and client information is safely archived inside our digital matching framework for as long as you actively remain on our placement panel. If an account or relationship closes, data is retained strictly in accordance with statutory UK legal requirements (e.g., HMRC tax tracking and CQC audit protocols).
- Third-Party Sharing: We do not trade or sell data. Candidate data is selectively shared only with vetted client organisations (e.g., care home administrators) to authorise shift placements and check professional competencies.
4. Your Rights Under UK GDPR
As a UK citizen, you hold the right to access your stored data, rectify errors, restrict processing windows, or request the absolute erasure of your profiling metadata from our database frameworks. To trigger any of these rights, contact our Data Officer via ahmed@supportbridge.co.uk.
Part 2: Terms of Use
By accessing or using supportbridge.co.uk or submitting data through our registration portals, you agree to comply with the terms and conditions outlined below.
1. Accuracy of Submitted Applications
- Candidates: You agree that all information uploaded via our application form—including certifications, DBS statuses, and historical experience updates—is entirely honest, current, and true. Providing fraudulent qualifications will lead to immediate removal from our platform and potential regulatory reporting.
- Employers: When submitting an online booking or request form, you agree to provide complete details regarding your service location, regulatory requirements, and mandatory training expectations (e.g., PMVA or medication validation).
2. Standard Service Level Agreement (SLA)
- Response Times: Support Bridge aims to respond to normal operational enquiries within 24 hours (Monday to Friday).
- Emergency Cover: Our dedicated telephone line operates 24/7 specifically to handle same-day emergency cover requests and rapid response staffing deployments.
- No Absolute Guarantee: While we leverage digital tracking tools to match qualified workers to shifts swiftly, our website tools represent an invitation to treat. Submission of an online form does not constitute an absolute contract of worker deployment until authorised and confirmed manually by our coordination team.
3. Intellectual Property Rights
All visual elements, graphic layouts, custom website animations, copywriting text pieces, and the Support Bridge logo (including the stylised umbrella-human protection badge asset) hosted on this portal are the strict legal property of Support Bridge Limited UK. Unauthorised distribution, scraping, or reproduction of this framework code or content layout is prohibited under UK copyright laws.
4. Third-Party Links & Information Accuracy
Our platform may provide useful links to external verification bodies or resources (such as regulatory web frameworks or reference models). Support Bridge holds zero management control over external platforms and accepts no liability for third-party cookie handling rules, terms, or server code behaviours.
Part 3: Contact and Regulatory Governance
Support Bridge Limited UK, is a registered entity operating under the corporate laws of England & Wales.
For all legal notices, compliance audits, or data management updates, please connect with our administrative officers through our public communication vectors:
- ? Headquarters Registered Location: 6, Park Street, West Bromwich, West Midlands, United Kingdom, B70 7PB
- ? Emergency Operational Core: +44 (0) 7541 026443 / 07495 990975
- ? General Compliance Correspondence: info@supportbridge.co.uk
- ? Candidate Applications Hub: jobs@supportbridge.co.uk